We set standards to meet your needs and expectations when receiving a service from us. We want you to know what to expect. We are committed to creating an environment where everyone is treated with dignity and respect at all times.

Equalization Hours of Operation

Monday – Friday, 8:00am to 5:00pm

Equalization General Communication and Office Coverage Expectations

Communication:

• Telephone – will be answered promptly
  • When voicemail is necessary, or a customer prefers to leave one, county personnel will return the call no later than one business day. Every effort will be made to return calls on the same business day.
  • When the department is unable to assist a caller with their inquiry, every effort will be made to direct the caller to the correct location for their inquiry to be addressed.

• Email – answer within two business days

Front Desk (in person) Inquiries:

• Personnel will be available to be at the front desk to respond to your inquiry.
• Personnel will listen effectively to your request and take the necessary action to assist you.
• Customers will be informed of the normal process time for their inquiry, when they can expect completion, who to expect follow-up communication from, and any delays that may arise in the process.

Equalization Delivery Standards

1. Splits and deed processing:
   1. Assessor – Splits are processed throughout the year, and all of those shall be completed by year's end because they will become active the year after they are processed.
   2. Assessor – Deeds will be processed on a daily basis when received from the Register of Deeds. The processed deeds are sent to the assessors at the beginning of each month.

       

2. Required forms for the State of Michigan
   1.  Prepare by the Deputy Director and reviewed by the Director before sending to the State of Michigan through email or e-file.

1. Mandated functions
   1. Receives pertinent documents from Assessors or taxing units.
   2. Prepares Equalization Report and makes sure the assessment rolls are accurate.
   3. Prepares the Apportionment Report and makes sure the Tax Levy Certificates are accurate.
   4. Director presents mandated reports to the Board of Commissioners.

To provide additional feedback or speak with a representative, please fill out our Customer Service Survey. For priority matters that require immediate assistance, please contact the Department at 269-673-0230 or Equalization@allegancounty.org